We're here to help

Support

Most questions are answered in the FAQ and User Guide. If you still need a hand, reach out below.

📧 Email us at hello@3k2p.com. We're a small family studio and read every message. ChronoKeeper is in closed beta — if you'd like in, just say so.

Quick fixes

My child's device isn't syncing

Make sure both devices are signed into iCloud and connected to the internet, then open ChronoKeeper on each. If it persists, on the child device open the app to let it re-sync.

Apps aren't being blocked

Confirm Screen Time access is granted for ChronoKeeper on the child device (Settings → Screen Time). On iOS 16+ the app must be authorized; the app will guide you through it during setup.

I can't turn off protection on my kid's device

That's by design — on a managed child Apple ID, disabling or deleting ChronoKeeper requires your Screen Time passcode. Enter it on the child's device to make changes, or manage limits and modes remotely from the parent app over iCloud.

Billing or subscription questions

Subscriptions are handled by Apple. Manage or cancel anytime in Settings → your name → Subscriptions. See the FAQ for what happens on a lapse.

Helpful links